Outsourced contact centre evaluation services
Offer an exceptional Kiwi customer service experience, regardless of where your calls are answered...
Do you have an outsourced contact centre that delivers to Kiwis?
Are your people connecting with customers and providing service in a way expected by Kiwis?
Is the service they provide the same standard as it would be if they were in New Zealand?
Talent Seed supports several large corporates to ensure their off-shore contact centre people are able to communicate with Kiwis in a natural, unscripted manner. Linking to these company's Culture and Communication programmes we provide the final check before people are placed in the programme then evaluate the trainees abilities and progress during training.
Think of it as mystery shopping, without the mystery.
If giving your people the ability to converse with Kiwis before they take live calls would be of use, give us a call to talk through how we can support your recruitment or training programme.